Privacy Policy – AutoDeal Malaysia (AutoDeal.my)

Effective Date: 1 January 2025

This Privacy Policy explains how AutoDeal Malaysia (“AutoDeal”, “we”, “our”, “us”) collects, uses, stores and protects your personal data when you use our websites, including but not limited to:

  • https://autodeal.my
  • https://proton.autodeal.my
  • https://perodua.autodeal.my

By accessing or using our websites, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect personal data that you voluntarily provide to us through website forms (Elementor Form) and when you contact us via WhatsApp (including messages created via WhatsApp redirect buttons and widgets). The types of personal data we collect include:

  • Name
  • Phone number
  • Email address
  • Location
  • Purpose (for example: booking, inquiry, appointment)
  • Preferred vehicle model

We do not collect financial information (such as credit card or bank account details) on our website.

2. How Your Information Is Used

We use the personal data collected for the following purposes:

  • To respond to booking inquiries and vehicle information requests.
  • To connect you with an AutoDeal Sales Advisor for follow-up.
  • To provide product information, quotations and related customer support.
  • To improve website functionality and user experience.
  • For internal analytics, performance measurement and service improvement.
  • For security, fraud prevention and compliance purposes.

3. WhatsApp Communication

When you submit a form or click our WhatsApp button, your information may be forwarded to our authorised Sales Advisors for follow-up. WhatsApp is a third-party platform and your messages are subject to WhatsApp’s privacy practices. We recommend reviewing WhatsApp’s privacy policy for details on how they handle data.

4. Cookies and Tracking Technologies

Our websites use tracking technologies via Google Tag Manager (GTM), which may include basic analytics, conversion tracking and performance measurement. These tools may set cookies or similar technologies to collect non-personally identifiable information such as:

  • IP address (partially or anonymised)
  • Browser type
  • Device type
  • Pages viewed and time spent on site

You may disable cookies through your browser settings; however, disabling cookies may limit certain site features.

5. Disclosure of Personal Data

We may share your information only with:

  • Authorised AutoDeal Sales Advisors for customer support and follow-up.
  • Service providers engaged to perform services on our behalf (for example: analytics, hosting or site maintenance).
  • Law enforcement or regulatory authorities when required by applicable law or to protect the rights, property or safety of AutoDeal, our users, or others.

We do not sell, rent or trade your personal data to third parties.

6. Data Storage and Security

We store personal data securely and limit access to authorised personnel who need the information to perform their job functions. We implement reasonable technical and organisational measures to protect data against unauthorised access, disclosure, alteration or destruction. However, no method of transmission or storage is 100% secure and we cannot guarantee absolute security.

7. Retention of Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes and enforce our agreements. When data is no longer required, we will delete or anonymise it in accordance with our retention policies.

8. Your Rights Under PDPA Malaysia

Under the Personal Data Protection Act 2010 (PDPA), you have rights including but not limited to:

  • The right to access your personal data.
  • The right to request correction of inaccurate data.
  • The right to request deletion of your data (subject to legal and contractual obligations).
  • The right to withdraw consent where processing is based on consent.
  • The right to restrict or object to processing.
  • The right to lodge a complaint with the Personal Data Protection Commissioner (JPDP).

To exercise any of these rights, please contact us at the address below. We will respond in accordance with applicable law.

Our websites may contain links to third-party websites. We do not control and are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the Effective Date at the top of this page. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact us:

AutoDeal Malaysia
Email: [email protected]
Website: https://autodeal.my